Weekday service call
$85Monday–Friday
8:00 AM–5:00 PM
A/C repair & diagnostics · Pensacola & surrounding areas
A clear diagnosis. A repair that makes sense.
When your A/C is not working properly, start with a service call. Sunset Air Conditioning & Heating works through the problem, explains what was found, and offers a repair before moving forward with approved work.
Clear service-call pricing
Know the response rate before you call.
Choose the time window that applies when the call is accepted. The emergency option is a priority response—not simply another overnight rate.
Evenings & weekends
$185Weekdays · 5:00–9:00 PM
Weekends · 8:00 AM–9:00 PM
Overnight service call
$285Every day
9:00 PM–8:00 AM
ASAP HVAC emergency response
$500Any time · HVAC or marine A/C only
When accepted and confirmed
What the $500 ASAP HVAC response means
Once the emergency request is accepted and confirmed, Sunset Air will get en route as soon as possible and will typically arrive within one hour or less. This is a priority-response target, not a guaranteed arrival time. Traffic, weather, distance, access, safety, technician availability, and active emergencies can affect timing. If that response window cannot reasonably be met, the customer is told before the emergency response is confirmed.
Life-safety emergency? Call 911. Sunset Air can respond only to urgent HVAC or marine A/C problems. For fire, smoke, a carbon-monoxide alarm, a suspected gas leak, a medical emergency, dangerous electrical conditions, or any immediate threat to people or property, leave the area if necessary and contact 911, the fire department, or the appropriate utility. Do not wait for an HVAC technician.
Rates shown are service-call and dispatch fees for one system. Repairs, parts, refrigerant, maintenance, difficult access, and additional systems are separate. Availability is not confirmed until Sunset Air accepts the call.
Common service calls
Same symptom. More than one possible cause.
A no-cool call is not automatically a refrigerant problem, and a stopped system is not automatically a failed thermostat. Testing comes first.
Running, but not cooling
Warm air, long runtimes, or a home that will not reach the setting. We check the system’s actual operation before deciding whether the cause is airflow, controls, or the refrigeration side.
Not starting—or stopping
A blank thermostat, intermittent shutdown, breaker concern, or an indoor or outdoor unit that is not running. We trace the operating sequence and safety controls.
Water, ice, or drain trouble
Leaks, a full drain pan, a float-switch shutdown, or visible ice need attention. Finding why it happened matters as much as getting the equipment going again.
Weak airflow or unusual noise
Tell us which rooms are affected and when the sound occurs. Filters, blowers, duct restrictions, loose components, and equipment condition may all need a closer look.
How we approach the call
Find it. Explain it. Verify it.
We start with the history: what changed, when it happens, and whether it affects the whole home or one area. From there, the checks follow the symptoms—thermostat demand, electrical operation, airflow, coil condition, drainage, and refrigerant performance as appropriate.
We explain the findings and proposed repair, distinguish the immediate problem from optional improvements, and check operation after approved work. If a replacement deserves consideration, we can discuss that separately.
Considering repair versus replacement? →Before you call
Make notes, not a risky repair.
- Note the thermostat mode, setting, and room temperature.
- Observe indoor airflow and outdoor operation from a safe distance.
- Share any visible water, ice, display message, or unusual sound.
- Tell us where the equipment is and whether it is safely accessible.
Book the right visit
Known problem? Service call. Working system? Maintenance.
A maintenance visit needs a running, working system so operation can be checked before and after cleaning. If you already know the equipment has a problem, choose service or repair—not maintenance.
Choose a service call when
Something is not working correctly.
- No cooling, no airflow, or the system will not start
- Inside or outside equipment is not running
- Water leak, ice, unusual noise, odor, or breaker trip
- Intermittent operation or a known part/control problem
Choose maintenance when
The system is running and due for upkeep.
- Equipment is operating and cooling normally
- It needs routine cleaning, inspection, and performance checks
- The goal is prevention, condition reporting, and seasonal care
- Routine dirt or drain buildup appears to be the only concern
What happens on arrival: If the system is not operating or has a fault, the visit starts as a service diagnostic so the cause can be found and a repair can be offered. Maintenance can follow after the equipment is running. If the system is otherwise working and only needs routine cleaning or condensate-drain service within the maintenance scope, maintenance may be the right visit.
Know when to stop.
Do not open electrical compartments, bypass a float switch, repeatedly reset a breaker, or chip ice off a coil. Shut the system off at the thermostat if safe when you notice ice, leaking water, or an abnormal operating condition, and call for guidance. Stay away from wet electrical equipment. For smoke, fire, or an immediate electrical danger, leave the area and call emergency services.
Sunset Air Conditioning & Heating
Tell us what is—and is not—running.
The service-request form lets you note the inside unit, outside unit, vent airflow, symptoms, and equipment access so we can arrive better informed.