Updated September 27, 2026
Basic website activity
The site counts page views and taps on key links such as Call, Request Service, Home Helper, and Filters so Sunset can understand what is useful. This first-party activity record does not use advertising cookies, create individual customer profiles, or save names, email addresses, phone numbers, IP addresses, or device identifiers.
Information collected
When you contact the business, request service through the embedded Jobber form, request replacement filters or merchandise, or submit a photo, the information may include your name, email address, phone number, preferred contact method, service requested, service address or area, city or ZIP code, message, requested products, sizes, colors, quantities, maintenance-plan status, filter details, pickup or delivery preference, uploaded images, file information, photo location, caption, contest agreements, and submission date. Standard hosting and form-provider logs may also include device, browser, IP address, and request information used for security and reliable operation.
How information is used
- Respond to service and contact requests and coordinate scheduling directly with the customer.
- Privately review customer-supplied equipment, thermostat, model-number, or problem-area photos.
- Confirm replacement-filter suitability, pricing, fulfillment, and order progress.
- Review, administer, and judge Sunset of the Month entries.
- Contact prospective winners and arrange prize service.
- Display approved contest photos and owner-added completed-work projects.
- Prevent duplicate, fraudulent, unsafe, or abusive submissions.
- Maintain, secure, and improve the website.
What is displayed publicly
For approved contest entries, the public gallery may show the photo, entrant name, general photo location, caption, and winner status. Email addresses and phone numbers are not displayed in the gallery.
Maintenance and replacement reminder plans
If you request email reminders, we store your name, email, optional equipment nickname, selected reminder types, equipment or filter details, care dates, first reminder dates, repeat intervals, delivery status, and the wording, version, and time of your permission. These details are not published. A confirmation email is required before reminder delivery becomes active. Reminder permission is not consent to unrelated marketing, a paid plan, or a service booking.
Reminder messages are sent through an email-delivery provider and include a way to unsubscribe. We keep limited delivery records—such as the reminder type, due date, send status, attempt count, and provider message identifier—to prevent duplicate messages and troubleshoot failures. Unsubscribing stops future emails for that plan. Your private manage link can update the plan or delete its saved contact, equipment, schedule, permission, and delivery records.
Your private manage link is the access key for the plan. Anyone with it can view, update, or remove the plan, so keep it private. We store a one-way hash of the key; do not post the link publicly. Contact Sunset if you lose the link or need help with your information.
You may download calendar reminders without saving a plan or providing contact details. These files are created in your browser. Your calendar provider handles imported events and notifications under its own settings and policies. Updating or removing a website plan does not change copies already imported into a calendar; edit or delete those in the calendar itself.
Service requests, private photos, and scheduling
Service requests are saved in a private owner inbox so Sunset Air can respond without relying only on email. The saved record may include your contact details, preferred way to be contacted, requested service, service location, message, optional service photos, request reference, contact-permission time, delivery status for confirmation or alert emails, and the business's private follow-up note and request status. These details and service-request photos are not displayed publicly. They are used to understand the request, contact you, coordinate scheduling, and keep track of follow-up.
Submitting a request does not confirm an appointment, price, or availability. Sunset Air schedules customers directly to avoid overbooking or duplicate appointments. If you provide an email address, the website may send a receipt through the connected email-delivery provider. Sunset Air may contact you by call, text, or email according to the preference you select and the permission given with the form.
Replacement-filter requests
A filter submission is a request for Sunset Air to check suitability and prepare a final quote; it is not a paid or confirmed purchase. The saved information may include current filter sizes, number used per change, requested quantities, typical change interval, filter preference, contact details, requested pickup or delivery method, customer notes, an optional private filter-label photo, confirmation-message records, and request status. These details and any filter-label photo are visible only through the protected owner dashboard and necessary service providers; they are not displayed publicly.
Merchandise requests
A supporter-shop submission is a made-to-order request, not a paid or confirmed purchase. The saved information may include selected products, quantities, size and color preferences, contact details, city or ZIP code, requested fulfillment method, whether the customer reports having an active annual maintenance plan, customer notes, estimated pricing, confirmation-message records, and request status. Sunset uses this information to verify availability, annual-plan eligibility, size charges, tax, shipping, final pricing, and fulfillment before collecting payment or placing a supplier order. The website does not collect payment-card information.
See Our Work
Sunset Air may publish photos and general descriptions of completed work. The business is responsible for selecting customer-safe images and omitting customer names, exact addresses, access information, and private service-request details. Public project photos can be removed or hidden by the owner at any time.
Storage and sharing
Website data and uploads are stored through the website's hosting and cloud-storage providers. Information may be shared with service providers only as needed to host, secure, or operate the site, or when required by law. Sunset Air Conditioning & Heating does not sell personal information.
Retention
Information is kept only as long as reasonably needed for the request, contest administration, business records, security, and legal obligations. Rejected photo files may be deleted after review. Winning entries and required contest records may be retained longer.
Your choices
You may ask to correct contact information or remove an approved photo from future public display by emailing sunsetairandservices@gmail.com. Some records may need to be retained for legal, fraud-prevention, or completed-transaction purposes.
Children
The contest and website forms are intended for adults. Sunset Air Conditioning & Heating does not knowingly collect contest entries from anyone under 18.
Contact
Questions about this notice may be sent to sunsetairandservices@gmail.com or discussed by phone at 850-501-8081.