Contact Sunset Air

Let’s talk heat pumps & heating.

Call for the fastest response, or send a short service request below. Sunset Air will follow up for any other details needed.

Clear service-call pricing

Know the response rate before you call.

Choose the time window that applies when the call is accepted. The emergency option is a priority response—not simply another overnight rate.

Weekday service call

$85

Monday–Friday
8:00 AM–5:00 PM

Evenings & weekends

$185

Weekdays · 5:00–9:00 PM
Weekends · 8:00 AM–9:00 PM

Overnight service call

$285

Every day
9:00 PM–8:00 AM

ASAP HVAC emergency response

$500

Any time · HVAC or marine A/C only
When accepted and confirmed

Priority response

What the $500 ASAP HVAC response means

Once the emergency request is accepted and confirmed, Sunset Air will get en route as soon as possible and will typically arrive within one hour or less. This is a priority-response target, not a guaranteed arrival time. Traffic, weather, distance, access, safety, technician availability, and active emergencies can affect timing. If that response window cannot reasonably be met, the customer is told before the emergency response is confirmed.

Life-safety emergency? Call 911. Sunset Air can respond only to urgent HVAC or marine A/C problems. For fire, smoke, a carbon-monoxide alarm, a suspected gas leak, a medical emergency, dangerous electrical conditions, or any immediate threat to people or property, leave the area if necessary and contact 911, the fire department, or the appropriate utility. Do not wait for an HVAC technician.

Rates shown are service-call and dispatch fees for one system. Repairs, parts, refrigerant, maintenance, difficult access, and additional systems are separate. Availability is not confirmed until Sunset Air accepts the call.

Book the right visit

Known problem? Service call. Working system? Maintenance.

A maintenance visit needs a running, working system so operation can be checked before and after cleaning. If you already know the equipment has a problem, choose service or repair—not maintenance.

Choose a service call when

Something is not working correctly.

No cooling, no airflow, or the system will not start
Inside or outside equipment is not running
Water leak, ice, unusual noise, odor, or breaker trip
Intermittent operation or a known part/control problem

Choose maintenance when

The system is running and due for upkeep.

Equipment is operating and cooling normally
It needs routine cleaning, inspection, and performance checks
The goal is prevention, condition reporting, and seasonal care
Routine dirt or drain buildup appears to be the only concern

What happens on arrival: If the system is not operating or has a fault, the visit starts as a service diagnostic so the cause can be found and a repair can be offered. Maintenance can follow after the equipment is running. If the system is otherwise working and only needs routine cleaning or condensate-drain service within the maintenance scope, maintenance may be the right visit.

Call or text850-501-8081

Best option for urgent and same-day availability.

Emailsunsetairandservices@gmail.com

Photos of the equipment, thermostat, or problem are welcome.

Home service areaPensacola & surrounding areas

Availability outside the core area is confirmed before scheduling.

Marine serviceBy vessel location & scope

Share the marina, vessel, system brand, and complaint when possible.

Request service

Send the details below and Sunset Air will follow up to confirm scheduling.

Your selectionHeat pumps & heatingPlease mention this selection in the request details if the form asks what you need.

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Submitting this form creates the request directly in Sunset Air's Jobber account. It is a request—not a confirmed appointment. Open the same Jobber form in a new window . For urgent or same-day availability, call 850-501-8081.